Salon Policy

1 Services

• Health & Safety. Nail Zone provides manicures, pedicures, and nail enhancements. For your safety, if you have any active skin conditions, fungal infections, or nail diseases, we kindly ask that you consult a medical professional prior to your visit. Please inform your technician before service if you have diabetes, bleeding disorders, or sensitive skin.
• Appointments & Walk-ins. Walk-ins are welcome based on availability, though appointments are strongly recommended.
• Preparation. To help us stay on schedule, please have an inspiration photo ready or select your polish color, desired shape, and length prior to your service start time.

2 Refund & Payment

• Refunds. All services are non-refundable.
• Quality Satisfaction. If you are unsatisfied with your service while it is being performed, please let your technician know immediately so we can adjust it to your liking before you leave.
• Non-Payment. Payment is due immediately upon completion of services. Refusal to pay for completed services may result in refusal of future service and reporting to local authorities.

3 Service Guarantee & Fix

• Gel & Enhancement Guarantee. Gel polish, Gel-X, acrylic, and dip services are guaranteed for 5 days following your appointment. If you experience chipping, lifting, or loss of an enhancement within this window, please contact us within 5 days to schedule a complimentary repair.
• Out-of-Guarantee Repairs. Repairs requested after the 5-day window, or damage caused by accidental breakage, force, or exposure to harsh chemicals, are subject to a $5–$10+ fee per nail.
• Regular Polish. Due to the nature of traditional lacquer, regular polish services are not covered under our guarantee.
• Exceptions. Complimentary repairs apply only to the original color and shape selected. Requests to change color or service style will be charged as a new service.

4 Right to Refuse Service

For the health, safety, and well-being of our staff and guests, Nail Zone reserves the right to refuse service to:

• Anyone with suspected contagious nail, skin, or medical conditions.
• Anyone with open or infected wounds in the treatment area.
• Anyone exhibiting disruptive, disrespectful, or inappropriate behavior toward staff or other clients.

5 Salon Environment

• Mobile Devices. To maintain a relaxing environment for all guests, please keep cell phones on silent or low volume. Speakerphone calls and video chatting (FaceTime, Zoom, etc.) are strictly prohibited.
• Cleanliness. Please help us keep the salon clean and comfortable for everyone.

6 Child Policy

• Supervision. For safety reasons near sharp tools and chemicals, children must be accompanied and actively supervised by an adult caretaker at all times.
• Age Restrictions. We do not perform complex nail enhancements (acrylics, Gel-X, hard gel) or gel polish on children under the age of 13 without direct parental or guardian consent.

7 Cancellations & Late Arrivals

• To cancel your appointment, please give us at least 24 hours’ notice. Need to reschedule? You can easily change your appointment time online up to 4 hours before your start time.
• Please note that repeated no-call / no-shows will result in a block from future online bookings. Clients with repeated no-shows are always welcome to visit us on a walk-in basis!